These Terms & Conditions ("Terms") govern your use of the PitCRM vehicle workshop management platform ("PitCRM", the "Service"), provided by Gears and Motor Ltd, a company registered in England and Wales (company number 16220676), registered office 1 Beauchamp Court, 10 Victors Way, Barnet, Hertfordshire, EN5 5TZ, United Kingdom ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
PitCRM provides software for managing vehicle workshop operations, including job tracking, customer and vehicle records, bookings, quotes, invoicing, inspections, payments, deposit collection, staff scheduling and time tracking, and customer messaging by SMS, email and WhatsApp. The Service is provided on a subscription basis and is intended for business use only.
PitCRM lets you take card payments and booking deposits from your own customers through Stripe Connect, paid into your own connected Stripe account. We are not a party to those transactions and do not hold those funds. You are responsible for your relationship with Stripe (including Stripe's own terms), for the goods and services you provide to your customers, and for handling deposits, refunds, and chargebacks. Where you cancel a booking, the decision to refund or retain a deposit is yours and is made through your account.
You agree not to use the Service unlawfully or in a way that harms the Service or others. In particular, when sending SMS or WhatsApp messages to your own customers through PitCRM:
Where your customers send you messages or media (for example, over WhatsApp), you are responsible for handling that content lawfully. Such media is stored and retained as described in our Privacy Policy.
You retain ownership of the data you enter into PitCRM. For personal data about your own customers, you are the data controller and we act as your data processor, processing that data on your instructions to provide the Service. Our handling of data is described in our Privacy Policy. You are responsible for the lawfulness of the data you upload and for your customers' rights in respect of it under the data protection laws applicable to you. Our Data Processing Agreement forms part of these Terms and sets out how we process personal data on your behalf as your processor.
The Service integrates with third parties including Stripe (payments), Twilio (SMS), Meta (WhatsApp), the DVLA (vehicle lookups), and accounting providers (QuickBooks, Xero). Your use of those features may be subject to the relevant third party's terms, and we are not responsible for their availability or performance.
We own all rights in the PitCRM platform, software, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, reverse-engineer, or create derivative works of the Service.
The Service is provided on an "as available" basis. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free, and we may carry out maintenance. Any service-level commitments apply only where expressly stated in your plan.
Nothing in these Terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for indirect, incidental, or consequential losses, or for loss of profits, revenue, data, or goodwill. Our total liability arising out of or in connection with the Service is limited to the fees you paid to us in the twelve months before the event giving rise to the claim.
You agree to indemnify us against claims, losses, and costs arising from your misuse of the Service, your breach of these Terms, or your handling of, or messaging to, your own customers in breach of applicable law.
You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms or fail to pay. On termination, your right to use the Service ends and your data is handled as set out in our Privacy Policy.
We may update these Terms from time to time. We will notify you of significant changes by email or in-app notification, and continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Force majeure. We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including failures of third-party infrastructure, networks, or utilities.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms to an affiliate, or in connection with a merger, acquisition, or sale of assets, on notice to you.
Entire agreement. These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and us regarding the Service and supersede any prior discussions, representations, or agreements.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.
Third-party rights. No one other than you and us has any right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.
Notices. We may give you notice by email to your account email address or by notice within the Service. You may contact us at support@pitcrm.com.
Gears and Motor Ltd (company number 16220676)
1 Beauchamp Court, 10 Victors Way, Barnet, Hertfordshire, EN5 5TZ, United Kingdom
Email: support@pitcrm.com